Our ceaseless drive to utilize our skills and talents to make our client’s visions become reality and to connect those visions with our client’s community is what makes us different. This means building authentic processes to engage your stakeholders in overcoming challenges to making your vision a reality. This means going beyond your vision and becoming ingrained partners in your community. The result is a project ecosystem of mutual respect and focus on achieving your goals, which have now become our goals.
TRIAD Process
Verify Alignment: During this phase, we will work to clarify our understanding of your visions for the project. What are the project constraints? What are the desired outcomes? How would you measure success? What are the priorities?
Identify Challenges and Stakeholder: Based on the outcomes of the verification of alignment, we would build a list of known challenges and a list of stakeholders affected by the project.
Build Engagement Process: We do not apply a one-size-fits-all approach to stakeholder engagement. We have worked with stakeholder groups that include a single decision-maker, an executive community, small groups, and entire communities. The goals, challenges, and desired stakeholder interaction will determine the process.
Hear, Listen + Document: Utilizing your custom-designed stakeholder engagement process, we will take time to make sure all voices are heard. We will also seek to truly listen and understand what is being said. We will ask clarifying questions. We will ask folks to demonstrate their ideas in both words and drawings. And we will make sure that we painstakingly document what is communicated. We also find that this process often builds empathy and understanding between groups and individuals with opposing views.
Analyze + Develop Solutions: After the engagement process is complete, we will analyze the recorded information. This will include identifying trends, finding inspirational ideas, and looking for deeper understanding. From this information, we will develop options and potential solutions to solve the challenges in the way of realizing your vision.
Communicate Solutions: At this point, we will meet with you to communicate the solutions that we have developed to tackle the challenges that have been identified, all the while taking into account the input of your desired stakeholders.
Repeat as necessary: At this point, we will seek feedback from your team on the proposed solutions, determine if the challenges have been solved or if there are new challenges that have been revealed, and repeat the process as required until a solution or solutions are settled on.